>> THANKS FOR JOINING US HERE. 10 AND CHILLING CHAIN AND I'M KEVIN OVER AND WE START TONIGHT WITH A METRO WOMAN CHARGED THOUSANDS OF DOLLARS FOR AN AMBULANCE RIDES. YOU SHOULD HAVE NEVER BEEN BUILT FOR NEWS FOR SPENCER HUMPHREY IS IN HER CORNER TONIGHT. SPENCER. YEAH, GUYS, THAT WOMAN SAYS AND AMBULANCE SERVICE WAS TRYING TO CHARGE HER $2000 FOR A RIDE THAT SHOULD HAVE BEEN COVERED. FREE OF CHARGE. THAT IS UNTIL I STARTED ASKING QUESTIONS. >> EVEN THOUGH HER ADDRESS MAY SAY YUKON, SUZANNE OLD'S HOUSE IS ONE OF MANY ACTUALLY STANDING IN OKC CITY LIMITS, OUR UTILITIES THROUGH OUR WATER AND EVERYTHING IS THROUGH OKLAHOMA CITY. >> AND SHE PAYS A LITTLE EXTRA EACH MONTH IN HER OKLAHOMA CITY WATER BILL TO TAKE PART SEC CARE, A PROGRAM THAT IS SUPPOSED TO COVER ANY BILL. SHE GETS DUE TO AN AMBULANCE RIDE FROM EMSA. I SIGNED UP IMMEDIATELY WHEN WE MOVED HERE A YEAR AGO IN DECEMBER, A DOCTOR SHE WAS SEEING AT YOU URGENT CARE DOWN THE ROAD FROM HER HOUSE WANTED AN AMBULANCE TO TAKE HER TO A HOSPITAL AND THANKS TO CARE. SHE WASN'T TOO WORRIED BY NOON.

THE BACK OF MY MIND. OKAY. I HAVE THIS. YOU KNOW, COVERAGE. BUT THEN SHE CHECKED HER MAIL THIS WEEK. I WAS SHOCKED, SHOCKED TO SEE THIS $2000 BILL FOR THAT AMBULANCE RIDE FROM A DIFFERENT COMPANY. PAFFORD EMS. IT'S SOMETHING THAT I CAN AFFORD THE PRESSURE. SHE CALLED THE CITY AND EMSA. SHE SAYS THEY TOLD HER IT WAS ACTUALLY PAFFORD WHO RESPONDED BECAUSE THEY THOUGHT THE URGENT CARE WAS IN YUKON. A CITY THAT PAFFORD SERVES. THE PROBLEM IS LIKE HER HOUSE. WHILE THE URGENT CARE HAS A UCONN ADDRESS, IT ACTUALLY STANDS IN OKC CITY LIMITS. SO EMSA SHOULD HAVE RESPONDED. I TALKED TO SUPERVISE EMAIL PEOPLE AND WHERE DID LAND WITH THAT IN CIRCLES? I CALLED OKC UTILITIES SET TODAY AND PRETTY QUICKLY EMSA GOT BACK TO ME TELLING ME THEY'RE NOT SURE WHY PAFFORD RESPONDED TO A CALL IN THEIR SERVICE AREA.

SO WE'LL MAKE SURE HER EMSA CARE PLAN COVERS THAT BILL. WOW, THAT'S AMAZING. AND SHE WON'T HAVE TO PAY ANYTHING OUT OF POCKET. I APPRECIATE THAT FOR SURE. THAT'S A DEFINITELY AN ANSWERED PRAYER. NOW, ADAMS, A SPOKESPERSON TELLS ME THEY'RE WORKING WITH PAFFORD TO FIGURE OUT WHAT EXACTLY HAPPENED THAT LED TO THE WRONG AGENCY. >> RESPONDING TO T.

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